Digital Care for Enterprise Brands  

Setting Up a Successful Social Care Team

Why Watch This Webinar?

In this webinar, we'll walk you through the best practices of leading brands (across an array of verticals) and provide you with actionable takeaways and tips on how to establish a scalable hiring, staffing, training and managing process.

Watch this webinar and learn:

  • What skills and characteristics to look for when hiring social care agents and tips for improving your interview process
  • How to determine the ideal team setup and staffing structure for your social customer care program (with real examples from enterprise brands)
  • Tips for putting the right management and coaching process in place 
  • How having the right technology and process can improve agent efficiency and can lower servicing costs

Meet the Speakers

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Krysta Gahagen

Krysta is a social customer service thought leader and enthusiast. She is passionate about changing the ways in which companies engage with their customers and has worked with social care leaders at brands including Uber, Delta, Netflix, and T-Mobile (just to name a few).

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 Jerry Fletcher

Jerry is the VP Customer Support and Services at Sparkcentral. He started his career in customer service for Delta and progressed in various project management and leadership roles including managing social customer service and running the digital support programs for Web, mobile apps, chat, email, and social media.

Watch On-Demand